All our Service Agreements have been reviewed, which included wide consultation with users, caregivers and families. Our revised documents are compliant with NDIS Quality and Safeguard requirements as verified through our last audit.
Each time clients receive a new Service Agreement they are provided with a Welcome Pack of information, which includes plain English information on how to make a complaint. We are committed to ongoing quality improvement and encourage you to provide us with feedback as to how we can simplify the process even further.
